Family Rights Guide

Know Your Rights.

Plain language. No jargon. Everything families need to know when disability services are threatened or changed.

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What families have the right to know

You have the right to know what services your loved one receives and why.

You have the right to see their service plan and participate in planning meetings.

You have the right to receive written notice before services are changed or cut.

You have the right to appeal any decision that affects their services.

You have the right to request records related to their care.

If services are reduced or cut

1

Ask for written notice

You are legally entitled to a written notice explaining why services changed and by how much. If you have not received one, request it in writing immediately and keep a copy.

2

Request a fair hearing within 90 days

You have 90 days from the date of the notice to request a fair hearing. Do this in writing. Keep a copy of everything you send.

3

Ask about continuing services during appeal

In many cases your loved one can keep receiving services during the appeal process. Ask Nebraska DHHS about 'aid pending appeal' — sometimes called continuation of benefits.

4

Get free legal help

Disability Rights Nebraska provides free legal assistance to people with disabilities and their families. Call 1-800-422-6691. You do not need money to fight a service reduction.

5

Document everything

Keep records of every conversation, letter, and decision. Write down dates, names, and what was said. Get things in writing whenever possible.

Who to contact in Nebraska

Disability Rights Nebraska

1-800-422-6691

Free legal help for disability-related issues. They are on your side.

Nebraska DHHS

1-855-632-7633

For questions about Medicaid eligibility, coverage, and services.

Federal Medicaid

1-877-267-2323

For federal Medicaid questions and to file complaints.

Common questions

This guide is for informational purposes only and does not constitute legal advice. Contact Disability Rights Nebraska for legal assistance.

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